Service Level Agreement

Introduction and Purpose

This document sets forth the principles, guidelines and requirements of the Service Level Agreement of Static Networks. ("Company") and subsidiaries governing the use by the Customer ("Customer") of the Company's services and products ("Services and Products"). The Purpose of Company's Service Level Agreement, hereinafter referred to as the SLA, is to set forth guidelines for the level of service provided by Company.

Money Back Guarantee

All shell/virtual hosting accounts are backed with a 7 day money back guarantee. If for any reason a Static Networks customer is not satisfied with our services, please notify our Billing Department within 7 days of account activation, and a full refund will be issued without question.

Exclusion

This guarantee excludes (a) customers in violation of our Terms of Service or Acceptable Use Policy.

Uptime Guarantee

Description

Static Networks recognizes that network availability is critical to shell/virtual hosting customers. Static Networks backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.9% for shell/virtual hosting customers. The network is comprised of the Local Area Network (LAN) in the data center and the various Static Networks backbone providers.

Credits

If in any given calendar month, inaccessibility to your server for more than 130 minutes is caused solely by either the Static Networks data center LAN or the various Static Networks backbone providers then Static Networks will credit your account 25% of that month's committed service fee.

Exclusions

This guarantee excludes (a) scheduled maintenance windows, (b) planned service outages, including emergency maintenance (c) local loop faults, and (d) customer-enabled faults.