Providing our customers with the best possible support is our top priority right next to providing them with the best quality services.
We are currently compiling several different methods of support for our customers. Until these methods are implemented, please visit #shellsupport on irc EFnet.
Customer Account Panel
We have created a customized Customer Account Panel to assist our customers in handling their accounts, and obtaining support. We recommend that customers log into the Customer Account Panel first to obtain support. The Customer Control Panel enables you to modify your personal information, billing information, services, tools to monitor and manage your server and access to our online help desk.
Knowledge Base
We have compiled a list of frequently asked questions, tips, tutorials and information to assist our customers with handling their servers and accounts. Most of our customers' questions can easily be found here. We ask that customers try to find the answers here before requesting support.
IRC Support
We provide live support via Internet Relay Chat (IRC) on EFNet. For up to the minute news and alerts, please join/idle in #shellsupport. This is one of the easiest methods to obtain support.
